New Patient Information

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It is understandable that you may feel anxious about visiting a Chiropractor or Osteopath for the first time. If the cause of your musculoskeletal problem is unknown and previous treatments have been unsuccessful this in itself will be a source of anxiety, and visiting a new place and sharing personal information can also be daunting.

However, there is no need to worry, at ActiveBacks you are made to feel welcome, safe and at ease.

Before your consultation

Due to the high demand for our services, one of the first things you may notice when you make an appointment with us is that you can sometimes have to wait a while in order to get your first appointment. They say the best things in life come to those who wait. This is because we believe it is important to get the right treatment and approach for your long-term success, rather than just what might be most convenient for the short term.

We also run a very active waiting list that you can be asked to be put on and if your issue is an urgent one then make sure you let us know so we can do our very best to accommodate and advise you.

Once you have made your new patient appointment in advance, you will be contacted by way of a telephone call to remind you of the date and time of your appointment the day prior to your appointment, as well as instructions detailing how to find our practice. It is helpful to know that you will spend between 45mins to an hour at the clinic during your initial consultation, allowing you to schedule in sufficient time for your appointment.

In preparation for your appointment, you should bring with you any x-rays, scans or investigation reports that you may have, as this information will be useful to the Chiropractor or Osteopath when they conduct your initial assessment. You may also like to bring your gym kit with you, as this can be worn during the examination. However, this is not essential, as gowns and shorts are available at the practice for this use.

At the clinic

When you first enter the clinic you will be greeted by a welcome sign that directs you to reception. Here you will meet Sissi or Gill our friendly reception team who are on hand to help you complete the initial paperwork and orientate you in the practice. They are always happy to enjoy a conversation with patients, but if you would prefer to sit quietly in the waiting area, reading a magazine perhaps, you are more than welcome to do so before before meeting your practitioner.

During your first appointment you will be asked to explain the problems you are experiencing and what you would like to gain from treatment. Any test results or documents you have brought along will be reviewed and a physical examination will be completed. This will usually take up the duration of the appointment. However, at your next visit, our overall findings will be discussed with you.

This will usually include any further investigation that may be required, the likely cause of your problems and how they can be managed by the Chiropractor or Osteopath. Details of what this treatment will involve and the costs will be explained so that you can make an informed decision.

If you choose to start treatment, this can happen at your first or second visit depending on what is involved in your case. If however, the practitioners are unable to help you themselves, they will suggest alternative options and direct you to the appropriate professional.

On-going care

If you are wondering how long a course of treatment will last, that very much depends on your goals and the condition you present with.

Once patients have gained the benefits of treatment, they can often see the advantage of keeping themselves in good functional condition. We aim to empower you with the know-how relative to your specific circumstances for preventing recurrences of a condition as well as tips on keeping in good overall functional health.

Many patients feel the benefit of our continued input beyond the management of their initial complaint. So if you too discover the usefulness of having the secret ActiveBacks ingredient as part of your ActiveBacks lifestyle then you wouldn’t be alone, many of our practice members choose to benefit from our care as part of a fit, active and healthy way of life.

Call our Hammersmith clinic staff today.